Terms of Service

These Terms govern your access to and use of Directo, a software service operated by MarlinX Technologies Pte. Ltd. By using our service, you agree to these Terms.

1. Subscription and Fees

Fees are billed in advance on a recurring basis as displayed at checkout.

All fees are non-refundable unless otherwise required by law.

GST: Tax will be calculated based on the UEN status provided in your settings. You are solely responsible for the accuracy of your tax configuration.

2. User Responsibilities

You must provide accurate business information (including UEN and GST status).

You are responsible for all activity under your account and for maintaining the confidentiality of your credentials.

You must not use the service for any unlawful activities or to interfere with the operational integrity of the platform.

3. Service Availability & Termination

Availability: We strive to maintain high availability of the service but do not guarantee uninterrupted or error-free operation. We are not liable for any losses caused by temporary service downtimes.

Termination: We may suspend or terminate accounts that violate these Terms. You may terminate your subscription at any time; however, fees already paid are non-refundable.

4. Tax and Financial Tools Disclaimer

Directo provides tools for GST calculation and business management. MarlinX is not a tax advisor or accounting firm. It is your responsibility to ensure your tax filings comply with IRAS regulations. MarlinX shall not be liable for any tax penalties or losses resulting from user-inputted data or configurations.

5. Customer Data

You retain all ownership of the data you upload. You grant us a license to host and process this data solely to provide the service. You warrant that you have obtained all necessary consents from your clients to process their data.

6. Intellectual Property

Directo and all related software, UI logic, and branding are the exclusive property of MarlinX or its licensors. You receive a limited, non-exclusive license to use the service during your subscription period.

7. Limitation of Liability

To the maximum extent permitted by Singapore law, MarlinX's total liability for any claim relating to the service shall not exceed the fees paid by you to us in the six (6) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, or death/personal injury caused by negligence where such exclusion is not permitted by law.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes shall be submitted to the exclusive jurisdiction of the Singapore courts.

9. Contact Us

For support, billing, or legal inquiries, please contact: support@marlinxtech.com.