Privacy Policy

Directo is a software product operated by MarlinX Technologies Pte. Ltd. ("MarlinX", "we", "us", UEN: 202544804E). We are committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).

1. Personal Data We Collect

Account Data: Name, email, phone number, business UEN, and login credentials.

Business & Billing Data: Business address, GST registration status, and payment status. Credit card details are processed by encrypted third-party gateways (e.g., Stripe); we do not store full card numbers.

End-Customer Data: Information about your clients (e.g., booking details, service history) that you upload or collect through our service.

Usage Data: IP address, browser type, device info, and activity logs within the Directo platform.

2. How We Use Personal Data

To provide, maintain, and improve our services (Booking, Catalog, GST tools).

To process payments and manage subscriptions.

To send service-related notifications and customer support.

To comply with legal obligations, including IRAS tax record-keeping requirements.

3. Sharing and Disclosure

We do not sell your data. We only share data with:

Service Providers: Trusted partners for hosting, analytics, email delivery, and payment processing.

Legal Compliance: When required by Singapore law or regulatory authorities.

4. International Data Transfers

Your data may be stored or processed outside of Singapore (e.g., through our cloud hosting and third-party service providers). We ensure that any such transfers are subject to appropriate safeguards in accordance with the PDPA to ensure a standard of protection comparable to that in Singapore.

5. Data Processing for Your Customers

If you use Directo to manage your own clients' data, you are the Data Controller and we are the Data Processor. You are responsible for ensuring you have obtained the necessary consent from your customers to process their data via our platform.

6. Data Retention & Security

We retain data for as long as your account is active or as needed for tax/audit purposes. We implement reasonable technical and organizational security measures to protect your personal data against unauthorized access, loss, or misuse.

7. Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised "Last Updated" date.

8. Your Rights

Under the PDPA, you may request access to, correction of, or deletion of your personal data. To exercise these rights, please contact our Data Protection Officer at: support@marlinxtech.com.